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These terms apply to customer organisations, authorised staff, service users, caregivers, family members, frontline workers and other authorised SilverCare users. If they conflict with a signed agreement, the signed agreement prevails.
Depending on subscribed modules and configuration, SilverCare may support accounts, centres, team permissions, screening, training, care follow-up, activity records, home tasks, AI-assisted analysis, reports, exports and dashboards.
The customer organisation is responsible for defining service purpose, user eligibility, consent, staff access, data access, exports, retention, internal review, professional judgment, referral and escalation workflows.
Authorised users may use the platform only for approved service, care, training, wellness, administrative or operational purposes. Users must protect credentials, access only relevant records, enter accurate information and avoid unauthorised, unlawful, offensive or unnecessary sensitive content.
SilverCare supports wellness engagement, screening, training, care coordination, records and reporting. It does not replace medical diagnosis, emergency care, physiotherapy, occupational therapy, nursing, dietetic, social-work or other professional judgment.
Scores, alerts, reports, AI outputs and automated suggestions are support information only and may contain errors, omissions or estimation limits. Authorised personnel should review them before care, referral, reporting or service decisions.
GOFA and its licensors own the platform, software, workflows, interfaces, algorithms, templates, documentation, models, designs, trademarks and related intellectual property. Customer organisations retain rights in their own uploaded data and content, subject to GOFA processing it for the agreed service purpose.
The platform may use cloud, AI, map, communication, analytics, monitoring or other service providers. GOFA may update platform functions and this page for product, security, legal or operational reasons.
Unless otherwise agreed in writing, these terms are governed by the laws of the Hong Kong Special Administrative Region.
For service scope, contract or data-processing review, email business@gofa.co.